Gap Adventures

G Adventures is the largest small group adventure travel company in the world and offers socially and environmentally sensitive travel. The company is based in Toronto, Canada, but now also has offices throughout the world.

The Challenge

The great adventure people Gap Adventures provide International tours off the beaten track; authentic, sustainable travel experiences. With worldwide locations and head offices located in Canada they required an intelligent routing system which allows them to keep in contact with travellers and destinations across the globe. The system would have to incorporate time-based routing to allow for different time zones, calls diverted to appropriate places and departments dependent on the time of day.

The Result

By choosing Core Telecom, Gap Adventures is able to provide a high-quality telephone service incorporating worldwide locations whilst still providing customers a low call cost.

The Solution

Core Telecom was able to provide an integrated IVR solution providing an end to end telephony system that is capable of handling several different worldwide number locations. With the allocation of a 0844 number for UK customers to call at a cheap call rate Core was able to supply excellent quality in terms of international call termination, whilst providing revenue from inbound calls.

JT Spas Testimonial

We have set up an 0844 number for our website, external marketing and partner relations. 08Direct have accommodated our ever-changing needs and fast paced requirements, for us this means our customers never lose out on a great service. Our dedicated account manager is always on hand to provide help and advice.