Telecomunications

Ofcom proposes plans for wholesale broadband price cuts

UK telecoms operator Ofcom has announced proposed plans to reduce the wholesale prices of broadband and telephone lines over the next three years to encourage lower customer bills. The proposals will entail dramatically reducing the cost that BT is able to charge other service providers to use its broadband and telephone lines, which should translate…

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Setback for rural broadband roll out

People living in rural parts of Britain will have to wait longer than expected for high-speed broadband connections in their homes, according to the government. The original plan was to have 90 per cent of the population using superfast broadband by 2015, but the government have extended the target date to 2017, leaving homes in…

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EU to put an end to mobile roaming charges next year

Mobile roaming charges will be effectively scrapped under proposals agreed upon by the EU last week. As part of the effort to create a single European telecoms market, roaming charges for voice calls, texts and internet access could be completely removed by July 2014. Last Tuesday, the group of European Commissioners voted to ensure the…

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Six Reasons Why Your Business Will Benefit From SIP

Why does your business need SIP? SIP (Session Initiation Protocol) is one step up from VoIP (Voice over Internet Protocol), letting you run a number of communications applications over your internet connection. In basic terms, you can use voice, video and instant messaging in one session over the internet, saving your business money as you’re…

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O2 customers to no longer have access to BT Openzone wi-fi network

BT Openzone’s wi-fi network is closing to O2 customers from 1 July, as the four-year deal between the two companies draws to an end. It was revealed to O2 customers today via email that the wi-fi hotspots around the UK will longer be available, although its 8000 hotspots would still be available in various shops…

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Regulator to investigate BT directory enquiries service

Premium line regulator Phone Pay Plus is reviewing BT’s 118 500 service, after claims that it doesn’t comply with its strict code of conduct. After an investigation by the BBC, which contacted a number of directory enquiries services to investigate how well the code of conduct is being adhered to, it was found that BT…

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New website set up to combat call centre menu frustration

Retired IT manager Nigel Clarke has created a website providing call centre menu sequences for ease of access to thousands of services. After becoming increasingly frustrated with amount of time he spent trawling through the number of options and recorded information given on call centre menus, Mr Clarke decided to do something about it. Over…

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Samsung catching up to Apple in brand ratings

Although Apple remains number one in the BrandZ Top 100 Most Valuable Global Brand list, its rival Samsung is catching up. After enjoying a 51 per cent increase in brand value and increasing its worth to £21bn in the last year, Samsung have now climbed up the list to sit comfortably at number 30. In…

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UK households receive too many nuisance calls, says Ofcom

Nuisance calls are being clamped down on after Ofcom’s latest survey found UK households receive ‘too many’. 843 people were asked by the telecoms regulator to keep a four-week record of their unwanted calls, with 82% reporting nuisance calls within that time, on average receiving two a week. Claudio Pollack, Ofcom’s consumer group director, said: ‘Two nuisance…

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